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Returns Policy

Please note that not all products are returnable and not all shops will accept returns. To claim refund or exchange any item you are not completely happy with, contact us though our customer service email or our available phone lines elaborating the product name, receipt number, and reason of return within 48hours of the item being delivered to your nominated address or collected. MedOrange App will forward the request to the shop the product was purchased. If a return agreement is reached please return items in their original condition, unused, in their original packaging, with garment tags and any other security devices still attached within 14 days. MedOrange App, its officers, employees, agents, and affiliates shall not be liable if the store from which you purchased a product fails to return any goods as we are only facilitating the process. The following products cannot be returned once purchased:

• All medicines whether prescription or over the counter medicines;
• Any products personalized to customer’s specifications;
• Newspapers and magazines;
• Goods sold by way of auction; and
• Hampers, food, beverages and perishable goods(including flowers)