INDIAS NO.1 COMPANY

FAQ

Qns: Will the doctor call me? How will the call happen?

Ans: How does this work? This is an online consultation; you will be calling the doctor by the “Call Doctor Now” button that appears on your main screen. Click on it and it should connect you to your doctor.

Qns: Does it have to be a video call?

Ans: No, you have the option to switch off your camera’s if you are not comfortable.

Qns: Can Doctor prescribe medication?

Ans: Yes, as long as it is not a controlled medicine.

Qns: How can I send the doctor my test results?

Ans: You can send them to us on 33402225 or here and we will forward them to the doctor to view them before the appointment.

Qns: I can’t see the call doctor now button?

Ans: Please refresh the page.

Qns: I booked an appointment but I want to reschedule?

Ans: Please let us know the time you prefer and we will contact the doctor and see their availability.

I want to cancel my appointment, and I want a refund!

Please let us know the reason of cancelation, and if there is anything we can do to help, however the credits will stay in your account for future consultations, according to our Refund policy, any cancelation that is less than 24 hours can’t be refunded.

A) Please make sure you allowed Camera and mic

B) Please make sure your connection is good (If you are using WIFI please switch to Data).

Qns: Do you accept cash payments?

Ans: Yes.

Qns: The application is not working, I can’t call the doctor?

Ans: No, It is a video call consultation, you get to call the doctor from where you are through the app itself.